Privacy Policy

Last updated: November 12, 2025

At ShiftCoin, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cryptocurrency exchange services at shiftcoin.in.

1. Information We Collect

We collect the following information to provide secure and efficient services:

  • Personal Details: Name, email, phone number
  • Transaction Data: Exchange amount, wallet addresses, timestamps
  • Payment Info: UPI ID, bank account name (for INR transfers)
  • KYC Documents: PAN, Aadhaar (masked), bank statement (for high-value exchanges)
  • Technical Data: IP address, browser type, device info

2. How We Use Your Information

Your data is used only for:

  • Processing and confirming cryptocurrency exchanges
  • Verifying identity under Indian AML/KYC laws
  • Preventing fraud and securing transactions
  • Providing customer support via WhatsApp/email
  • Sending transaction receipts and updates

We never sell, rent, or share your data with third parties for marketing.

3. KYC & AML Compliance

As per RBI and Indian law, we require identity verification for exchanges above ₹50,000 per day. Documents are stored securely and deleted after 5 years or upon user request.

4. Data Security

We protect your data with:

  • 256-bit SSL encryption
  • Secure cloud storage with access control
  • Manual transaction verification
  • Regular security audits

5. Cookies & Tracking

We use session cookies to maintain your exchange session. No tracking for ads. You can clear cookies anytime via your browser.

6. Data Sharing

We share data only when:

  • Required by law (e.g., FIU-IND, police)
  • With payment partners (banks, UPI gateways) for transaction processing
  • With blockchain networks (public wallet addresses only)

7. Data Retention & Deletion

Transaction records are kept for 5 years as per law. You may request deletion of personal data by emailing support@shiftcoin.in.

8. Age Restriction

Our services are available only to individuals 18 years or older.

9. International Users

ShiftCoin operates under Indian jurisdiction. By using our service, you consent to data processing in India.

10. Changes to Privacy Policy

We may update this policy. Continued use of ShiftCoin after changes means you accept the new terms.

11. Contact Us

For privacy concerns or data requests:

+91 86808 38519
support@shiftcoin.in

Your trust is our foundation. Thank you for choosing ShiftCoin.